Violation of any of this will be tracked and reported to
the approriate LAW Enforcement Officials and to your ISP.
S) Where do you ship?
We currently ship only to the 48 Continental United States, mainland UK, Canada
and APO/FPO addresses. Please see the next few FAQ's concerning shipping below.
1) Why are your shipping prices so high?
All items are wholesale priced, you save on shipping by ordering multiple items.
Shipping is based on current freight charts by zip code, provided by UPS and DHL.
Enter your Zip Code to calculate shipping charges, otherwise you will get the maximum freight costs in shopping cart.
Prices are based on total cost of your cart, with a base rate of $7.50 for UPS
We offer shipping discounts for orders over $15 and bulk orders over $400.
We do not add any additional shipping costs and ship within 1-2 buisness days.
2) How long does it take to ship?
It takes 1-2 standard business days (M-F) to process the order,
and then it is shipped from on of our warehouses in Arizona, California, Florida or Oregon.
We consider a package to be lost after the 10th business day after ship date.
At checkout, you will be presented with THREE U.S. shipping service options: UPS Ground, UPS 2nd Day or DHL 2nd Day, and Air Mail
for Hawaii, Puerto Rico, and Guam. Shipping and handling costs are charged by Zone, and reflect a percentage of the
order size. Zones are determined by the United Parcel Service, based on shipping from our warehouse in California.
Fully insured shipments depart within 48 hours after order placement. Transit day estimates are from the date the
order is shipped and not from the date that the order is placed.
3) Why is there an extra charge for shipping to a PO Box?
PO Boxes belong to the United States Postal Service. We ship via UPS or DHL and
UPS charges extra to ship to the Post Office. Because of this extra charge, we have to add on the extra
fee. If at all possible please use a standard street address to avoid the fee.
4) Do you ship to APO/FPO and does it cost more?
Yes, we will ship to APO/FPO addresses. We would prefer to ship to a street
address, because UPS charges it as Air Mail which costs more. We make every effort to ship
to all military personnel, if at all possible please provide a standard address.
5) What shipping carriers do you use?
We give you the choice of UPS Ground, and UPS 2 -3 Day Express or DHL 2 - 3 Day Express. See shipping faq.
Items shipped to Canada are shipped via Canada Post only. Items shipped to APO/FPO are via Air Mail.
6) Do you ship to Canada?
Yes, we ship to Canada using Canada Post.
To order, just shop normally by adding items to your cart
while viewing your cart, choose Canada Post as the shipping option.
The customs charges are already added in with your shipping costs.
All of our Canada shipments go out on Thursdays.
7) Do you offer Wholesale Prices or Drop Ship?
We offer Wholesale prices to all of our customers on our regular website,
you can compare with sites that sell similar prices. We will provide discounts on products and shipping
to customers who order in larger quantities. Please Contact Us and provide us
with the products you are interested in and the quantity you require.
We will provide an invoice quote at a per order basis
In the future, we may provide a seperate login for such customers.
At this time we provide a partial dropship service. What this means is,
the invoice will not have any financial or pricing information, however our address will be on the shipping label.
Feel free to charge any amount you deem reasonable and you can order at wholesale prices though our online store.
8) Do you have a wholesale or retail catalog?
Yes we do. We currently sell all of our products at wholesale to consumers.
You may purchase a catalog and price sheet below. Price is $10.
If you wish to mail order be sure to include:
Your Name, Address, Email
Check, Money Order, or Certified Check
9) Warranties and Returns
We offer a 100% guarantee on all of our products.
What this means, is if you report your lost, damaged or wrong order and we will refund your money.
All of our shipments are insured, if your order is damaged, please Contact Us
and we will arrange for a replacement or refund.
Shipping and handling cannot be reimbursed, items purchased with the "Free Shipping"
option will have actual shipping costs deducted from your refund. In addition non-damaged
items carry a 25% restocking fee which will be deducted from your return should you wish to
return them. You may have to return damaged merchandise within 10 days of receipt for a
Swords and Replicas* are as described.
Costume Jewelry has Limited Lifetime Guarantee return any damaged or pieces including $10 shipping and the Guarantee Certificate for replacement
Cubic Zirconia Costume Jewelry has a 3 year Guarantee to replace any damagaed or missing stone return with $10 and Guarantee Certificate
Mechanical and LCD watches have a 2 year Guarantee**, return with $10 shipping and Guarantee Certificate for replacement
Quartz Analog Watches have a 1 year Guarantee**, return with $10 shipping and Guarantee Certificate for replacement
Mechanical or Quartz Wall clocks have a 1 year Guarantee return with $15 shipping and Guarantee Certificate
All other items have a 10 day return policy, we will refund your monies or replace damaged goods.
*MUST be returned in original condition with receipt and Guarantee Certificate within 3 days of receipt
** Does not cover broken crystal, worn bands or unauthorized repairs.
10) Why are there pictures missing?
If a picture is missing, the item is new to our inventory. Check back shortly for an updated description.
11) Where do I checkout?
You can checkout via the Shopping Cart or by using the "View Cart" link
at the top right of your screen. We use Fitfh Third Merchant Services and Google Checkout
for our payment processing. Click on either logo in the Shopping Cart or on the Checkout page to pay for items in your shopping cart.
12) Why do some products not have an "Add to Cart" or "Buy" button?
The add to cart button will not appear on items that are out of stock,
or that may have been removed from out database. If you feel there is a problem
with the shopping cart; please contact us.
13) Why do you use Google Checkout and is it safe?
Keep your credit card number and email address confidential With Google Checkout
You can shop with confidence knowing that your credit card number isn't shared with sellers. And if you want
to keep your email address confidential, Google can do that too. Google Checkout Tour 14) Why do you not accept Paypal?
With the recent changes in PayPal policies, we were unable to provide the 100% guarantee we offer.
PayPal no longer protected our non-Ebay sales as a business and no longer protected our customers from seller fraud.
We strive to give 100% satisfaction and Paypal's policies made it impossible to do that. Paypal also severely limited
the type of products we were allowed to offer on our site, reguardless if we offered Paypal as a payment method for
those products or not. We are in no way stating that Paypal is not a viable payment solution for other merchants
and consumers, their policies just conflicted with our ability to offer our customers the best selection of products
and customer satisfaction.
15) Privacy QuestDesign cares about your indiviual privacy. All information you provide is used for internal office use only. We do not and will not sell
or by any other means, allow your private information to be used by any
other parties. We may send you updated catalogs and opt-in promotional e-mails,
but will respect your privacy.
Google's use of the DART cookie enables it to serve ads to our users based on their visit to our sites and other sites on the Internet.
QuestDesign. recognizes the importance of protecting the privacy of the users of its website.
In addition to the information that you submit to us, we may also utilize cookies, which are small pieces of information
sent to your web browser by a website that you visit. Used as a method of tracking, cookies also enable QuestDesign and QuestDesign. to relate a visitor?s use of
QuestDesign. information to any information that the visitor may have
specifically and knowingly provided to QuestDesign. Any such voluntarily
provided information, if applicable, may be used by QuestDesign or QuestDesign. for editorial,
marketing, or promotional purposes. Such identifying information, if applicable, will not be transferred to any other
party unless otherwise stated at the time of collection. 17) Children and Privacy QuestDesign and QuestDesign. are concerned about protecting children?s privacy. If you are aged
12 or under, we DO NOT want your personal information. Do not submit any personal information to us. Although there may
be some areas within our website where people may post messages or provide feedback, children are discouraged from providing
any personal information. If a visitor known to be a child (under the age of 13) sends an e-mail to QuestDesign or QuestDesign., we will only use it to respond to the e-mail and not to create profiles
or otherwise retain the information. 18) Links to Other Websites
We may offer links to sites that are not operated by us. If you visit one of these linked sites, you should review their
privacy and/or other policies. We are not responsible for the policies and practices of other businesses, members, professionals,
farms, or companies, and any information you submit to those companies is subject to their privacy policies. 19) Website Security
The security of your information is very important to us. We use the 128-bit Secure Socket Layer (SSL) technology
to protect the security of your online order information. SSL technology encrypts your order information to protect it
from being decoded by anyone other than QuestDesign or QuestDesign.
Once you enter the checkout page your computer will begin communicating with our server in secure mode.
You can tell that you are in secure mode by the following:
The "http" in the web address will be replaced by "https"
Depending on the browser, you may see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section for the browser window.
Only browsers that use the 128-bit Secure Socket Layer technology are able to order through the QuestDesign. site.
If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.
QuestDesign. has incorporated the latest Internet technological standards
into the design of the secure purchase/payment areas of QuestDesign..
We also monitor network traffic to identify unauthorized attempts to access, upload, or change information on the website
and across the network. Any information you send us while within the secure shopping/payment area is protected by the highest
possible technology, making your transaction safe and reliable.
Your payment to QuestDesign via QuestDesign. online through the Internet is no more risky than other
means of shopping. The encryption methods utilized by the QuestDesign. server and the
credit card processing entity make credit card fraud more difficult than mail or phone orders. Certainly, if you experience a
fraudulent use of your credit card as a result of using our website, notify your credit card company immediately pursuant to its
rules and procedures. Most credit card companies will either cover the fraudulent purchases or hold you liable for no more than $50.
QuestDesign and QuestDesign. needs to know your name, e-mail address, mailing address, credit card number,
and expiration date in order to process and fulfill your order or payment you may submit to us through QuestDesign. We might also
request additional information that you choose to submit about your experience with the site. The name, address, and payment
information that you might provide when using our website may be processed or disclosed by QuestDesign.
We recommend using Firefox, for a safer browsing experience.
20) I am using WebTV
WebTV users cannot view SSL (secure connections). Place the item(s) you wish to purchase in your shopping
as you would normally. Instead of clicking "Checkout", click on the "Print" or "Pay by Check" button located near the bottom of
shopping cart. This will allow you to print your shopping cart and send it in via Mail or Fax. Be sure to include a copy of the
printed cart as well as the payment method (Check, Certified Check, Credit Card info or Money Order).
to work properly. This is a condition of how their buttons operate, we do not control this.
The only information collected is the item number, item name, item price and quantity, no personal information
is retrieved from you buy our store.
22) My product came with a warning slip, what is this?
One of our warehouses is in California, California law requires us to notify consumers that hazordous
materials may have been used in the process of making the item. This does not mean that the item(s) are hazardous. Those
not marked "for decorative purposes only" are perfectly safe for consumables. Hazardous materials are sometimes
used during the manufacture process, but are not part of the product(s). Some products may contain hazardous materials
such as paints or glaze, but they are sealed, or on the exterior, and are only harmful if actually consumed. Proper use of
the products are not hazardous. For example, the Lego® company has to provide the same warning in California.
Although we believe decorative products are safe if not consumed, and the mugs are safe due to ceramic
glazing, we will refund these items on request.
23) Where do I unsubscribe from your E-Mail newsletters?
Click here to unsubscribe from QuestGifts E-mails.
24) What does "Distressed" mean?
Products marked distress, or distressed are designed to look antique
the marks, scuffs, and worn-out look is intentional to give the product(s)
an antique look. These products are not damaged.
25) Why do you need my Credit Card Customer Service Phone Number?
When we process your credit card, the bank replies with several responses.
Even if your purchase is approved, the address provided may not match what the Credit Card issuer
has on file. Also, there are times when the information provided looks fraudulent or questionable.
In these cases, we would call your Credit Card issuer and verify that the information,
provided is accurate. This protects you from fraudulent charges and identity theft,
as well as it protects us from chargebacks from the same. We will not contact your bank
unless there is some error or event described above.
26) Discontinued Items
Any item marked as discontinued at time of purchase is not eligble for return or refund unless the
item(s) are damaged or defective. Damaged caused by shipping must be specifically declared so we
may file a claim with the shipping company. You must notify us within 3 business days of receipt
that the item(s) are damaged or defective. Refunds will not include shipping costs.
27) Problems with Placing Order
If you are returned to the front page when you click Checkout or Purchase, you may be using a proxy server. Our website creates a session on our servers
that stores your cart data. Each time you connect to the server it creates one session, however
if you are using a proxy server it will create multiple sessions for you on our server. Since
all of your cart data is stored in a session, if you have multiple sessions, the server will
not know which session data belongs to you, basically each time you load a new page you will
have a blank session (no items in your cart or checkout form data). If you are unsure if you
are using a proxy, typically most company computers use proxy servers, as does AOL. If this is
the case, try using a computer at a different location or not through AOL. If you are still
are having the same problem, check your internet settings or consult your IT specialist.